How is my copay determined?
Copay for uploaded providers is determined by the Helpr system and will be shown in the app after you input your provider's hourly rate. Determinants may include location, provider hourly rate, and company subsidy.
Please agree upon one rate prior to uploading a provider. After you input the providers rate, the app will let you know what your hourly copay is. If you'd like to change the rate at any time after a provider has been uploaded, please contact Helpr Customer Support and we're happy to assist you.
Depending on your provider's hourly rate, you will have a certain number of benefit hours available to use with each provider. We will email you to let you know how many hours each provider is available for at your subsidized rate.
You can upload as many care providers as you'd like and you can upload them at any time. We encourage families to upload a network of providers.
Your remaining benefit hours can be viewed in the 'Profile' tab on the app at any time.