Direct Hire Overview & Process

What does the Core Care Direct Hire benefit include?

1:1 Consultation

Each project begins with a 1:1 phone consultation with an experienced Care Consultant. Your Care Consultant will discuss available care options included in your benefit package and make recommendations based on the current caregiving market. They’ll ask questions to learn more about your family’s care needs and walk you through the next steps of the process.

Personalized Job Posting

We’ll create a customized job and post on relevant, professional job board(s) and/or care networks. Our Care team will review resumes and reach out to candidates who meet your qualifications.

Qualifying Interview

Your Care Consultant will interview candidates as they respond to your position. If the candidate is a potential fit, we will share the candidate’s resume, interview notes, pay rate and anything important to know while considering options. We’ll also update you about the status of your project every Friday via email.

Interview Scheduling

Your Care Consultant will assist with scheduling your interview with candidates and provide recommended interview questions. Your Care Consultant will not join the interview–we’ll get your thoughts and help you choose a care provider. Families are provided with up to 3 candidates to consider. Your Consultant will negotiate pay and go over benefits with your candidate.

Additional Coordination

Your Care Consultant will coordinate a care provider trial with your preferred candidate. We will also initiate your candidate’s Criminal Background Check, social media screen, reference checks, and CPR validation. You’ll be notified of results as your consultant receives them.

Hire a Caregiver

Once you’re ready to move forward with a candidate, your Care Consultant will help finalize the arrangement with your new care provider. We’ll provide your family with a Sample Care Agreement and make recommendations based on your family’s needs. We’ll also make recommendations for a payroll service and assist with any outstanding details. 

Direct Hire Policies:

  • Once the Direct Hire Agreement (DHA) is signed and returned, we begin sourcing a care provider for your family. If you need to make any adjustments to your position, please email your Care Consultant immediately. We will do our best to accommodate changes. 
  • If the changes to your listing are substantial and shift the potential applicant pool, a new project begins and the timeline may be extended beyond our estimated 6 week period. 
  • If a family is unresponsive for longer than 7-14 business days, the project will become ‘inactive.’ You can inquire with your Care Consultant to see if you are eligible to continue or for another project.
  • Your Care Consultant will provide up to 3 candidates per project. For additional candidates, your project will transfer to a Nanny Assist project. Your family will source additional candidates and your Care Consultant will provide a job description and run their Criminal Background Check, social media review, reference checks, and CPR validation. 
  • Once a project is closed, your care provider is considered your family’s household employee. Helpr is unable to manage your care provider on your family’s behalf, including terminating a contract. 
  • All job postings must fall within legal limits regarding hours and overtime. Please review the US Department of labor policies.
  • Families should review the benefit and PTO policies for full-time employees established by the Department of Labor.
Additional industry standards include:

Typical part time benefits:

  • Three vacation days per year
  • 1-3 sick/personal days per year
  • Paid Federal Holidays, if they fall on their scheduled work day
  • Guaranteed weekly hours

Typical full time benefits:

  • 2 weeks of paid vacation per year (1 week of their choosing and 1 week of your choice)
  • 3-5 sick/personal days per year
  • Paid Federal Holidays
  • Guaranteed weekly hours
  • A $100 - $250/month health care insurance stipend
  • Families are not permitted to ask candidates about their age, religion or lifestyle. Helpr works with sitters of diverse racial, ethnic, gender, sexual orientation and religious identities. We’re unable to find additional care providers if we receive consistent feedback suggesting discrimination, inappropriate behavior, a hostile work environment or unpaid wages. 
  • Helpr’s Criminal Background Checks include driving records, if requested. However, Helpr is unable to verify a candidate's car insurance policy. If your care provider will be driving for your family, we recommend verifying all parties’ insurance policies.
  • We encourage all families to utilize a payroll service (we recommend Poppins Payroll for nannies). Accountants are most qualified to answer any questions.