What is Backup Care for Core Care?

What is Backup Care?

Backup care includes occasional, part time or sporadic care to supplement your primary care needs. Backup care covers gaps in your regular childcare, adult care, or elder care. For example, school is temporarily closed, your go-to care provider or nanny isn’t available, you need help while you’re working from home or you just need a sitter for a few hours. 

Due to tax and legal limitations, backup care does not include full time care providers or nannies.

Backup Providers

Our team will source up to three care providers for you to upload as a backup provider(s) on the Helpr app. Many families utilize this feature when they are new to an area and want to establish a care network to call upon. 

How does the Core Care process work?

1:1 Consultation

Each project begins with a 1:1 phone consultation with an experienced Care Consultant. Your Care Consultant will discuss available care options included in your benefit package and ask questions to learn more about your family’s care needs.

Personalized Job Posting

We’ll post a customized job posting on multiple job boards and care networks. Our Care team will review resumes and reach out to candidates who meet your qualifications.

Phone Screen/Qualifying Interview

Your Care Consultant will schedule and conduct screenings with candidates as they respond to your position. If the candidate is a potential fit, they will share the candidate’s resume and interview notes. We’ll email your family about the status of your project on a weekly basis.

Zoom Interview Scheduling

Your Care Consultant will assist with scheduling Zoom interviews with candidates. We’ll also provide your family with some recommended interview questions. Families are asked to email their Care Consultant with their thoughts and outstanding questions. 

Finishing Steps

Once you have decided upon the candidate(s) you’re moving forward with, we will initiate the candidate’s criminal background check, social media screen and CPR validation. We’ll also reach out to the candidate(s) references.

Uploading Your Own Provider

You can upload your new backup care providers on our app through our “Upload Your Own Provider” feature. Please review this detailed guide to complete this process. 

If you need assistance, please reach out to Helpr’s Customer Support team:

Phone: (877) 417-4883

Email: hello@helpr-app.com

FAQ:

  • If your family needs backup care to cover gaps in a temporary, but full time capacity or for specific dates, these requests are treated as one Core Care project.
  • Any booking requests made to your selected care provider outside of the originally requested dates/times cannot be guaranteed. Uploading multiple providers can increase the likelihood of finding care for unexpected needs or scheduling changes.
  • Once a Core Care project is complete, your family will handle communication and coordination with the care provider. We recommend calling or texting your provider to ask them if they’re available before making the booking request in the app.
  • Please note - backup providers often work with other families. We encourage parents to provide as much notice as possible when making a booking.