Helpr's Covid-19 Policies

As the COVID-19 pandemic continues to evolve, we are prioritizing the health and safety of our families and Helpr Network sitters. 

When requesting care with Helpr Network sitters, please follow the policies listed below:

  • If a member of your household suspects or confirms a close contact exposure: 
  • If a member of your household is testing positive for Covid:
    • Please wait to book Helpr Network sitters for at least 6 days from the onset of symptoms and follow current CDC guidelines for isolation, masking, and testing.
    • If it has been more than 6 days and a member of your household is still testing positive but is free of symptoms, please share “Known Covid Exposure” details when requesting care from Helpr Network sitters.

***We’ll try our best to meet your needs, but accepting the risks associated with these bookings is at the discretion of the Helpr sitter(s), and we cannot guarantee coverage. 

Helpr’s cancellation policy can be found here.

If you have Helpr as an employee benefit, check your benefit guide for more options or email We’re here to help.

Please see our updated policies for Helpr Network sitters below:

COVID-19 vaccination status:

  • In order to accept ‘vaccinated caregivers only’ bookings, Helpr Network sitters must have already uploaded proof of vaccination to Helpr. Helpr Network sitter vaccination status is noted in their profile and included in the booking confirmation email.


  • We encourage clients to add any masking requests to their booking notes.
  • Sitters are asked to bring a mask to the booking, in case it’s preferred.

Working with Helpr after a COVID-19 exposure or positive test result:

  • After notification of an exposure to COVID-19:
    • If symptomatic of any type of illness, sitters will cancel upcoming care.
    • If not symptomatic of illness and testing negative, they can continue to work with Helpr and follow CDC guidelines for monitoring signs of illness, masking and testing.
  • If a Helpr sitter tests positivefor COVID-19:
    • The sitter’s bookings will be canceled and their profile will be paused to allow recovery time.

To return to work with Helpr after a positive COVID-19 result, once symptoms have ceased, sitters must upload a negative COVID-19 test to Helpr’s secure file. The test must be taken 6 or more days after their onset of symptoms.