What if we go over/under scheduled time?

For over time scheduled:

Please contact your helpr in the app or via phone to let them know you’ll need them to stay later. They will do their best to accommodate your request. If you need help, contact our support team 877-417-4883. 

For under time scheduled:

We will always charge for 75% of the time requested or the 3 hour minimum, whichever is more. This helps us keep top helprs happy and available for the next time.