How does Helpr handle cancellations during severe weather?

What happens if I need to cancel care due to severe weather?

If you need to cancel care because of severe weather or unsafe conditions, you won’t be charged for the booking [and the unused benefit hours will be returned.]

What if my Helpr Network sitter cancels due to weather?

If a sitter needs to cancel because of severe weather, there’s no penalty to them — and you won’t be charged or lose any unused benefit hours. You may submit a new request in the app, though sitter availability may be impacted by weather conditions.

How do I cancel my booking due to severe weather?

1. Cancel your booking in the app.
2. Notify your assigned sitter – their phone number is available in the app while your booking is active.
3. Email support@hellohelpr.com within 24 hours to let us know that your booking was canceled due to severe weather so we can ensure billing is handled correctly.

Why does Helpr handle weather this way?

Severe weather is outside of anyone’s control. Helpr’s priority is safety — for families, sitters, and everyone involved.